Returns & Exchanges

At The Lingerie Shop NY, your comfort and confidence are our top priorities. If your purchase isn't a perfect fit, we offer a seamless return and exchange process within 30 days of delivery to ensure you find exactly what you need.

Return Process

• 1.
  Check Eligibility

  Ensure items are in their original condition, unworn, unwashed, and with all hygiene strips and tags intact.

• 2.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 3.
  Pack and Ship

  Securely pack the items in their original packaging and use the prepaid shipping label provided via our portal to drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund or exchange will be processed within 5-7 business days to your original payment method.